We want to give you the best possible service and are confident that we do so with all our clients.
However, if at any point you become unhappy or concerned about the service a solicitor has provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure in our terms of business. If you require a further copy of this please let us know. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about solicitor behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
The Complaints framework for family mediators registered with the FMC changed on 1st March 2022.
From this date, complaints which would previously have been considered by our mediator’s FMC Membership Organisation will now be considered by the Family Mediation Standards Board in accordance with its new complaints process. Details can be found here: https://www.familymediationcouncil.org.uk/-about-mediators/.
What do to if we cannot resolve your complaint – The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
Within six months of receiving a final response to your complaint
No more than six years from the date of act/omission;
No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.